At Maal Markaz, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may be eligible for a return or replacement.

Eligibility for Returns

To request a return, please contact us within 3 days of receiving your order.

A return may be accepted if:

• The product is damaged or defective upon delivery.

• You received an incorrect product.

• The product is significantly different from its description.

Conditions

• The product must be unused and in its original condition and packaging.

• Customers may be required to provide clear photos or videos of the product and packaging for verification.

• Products damaged due to misuse, improper handling, or normal wear and tear may not qualify for a return.

Return Process

Please contact us before sending any product back. We will review your request and provide the appropriate return instructions if it is approved.

Refunds

Once the returned product is received and inspected, we will inform you whether the refund is approved.

For eligible refunds, the refund method and processing time will depend on the payment method used and the circumstances of the order.

Exchange / Replacement

Where applicable, an eligible damaged, defective, or incorrect item may be replaced with the correct product instead of refunded.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, usage, or other product-specific reasons. These conditions may be communicated on the relevant product page.

Contact Us

For return or refund requests, please contact:

Email: contact.storeoffixial@gmail.com

Please include your order number, name, and details of the issue when contacting us.

Maal Markaz reserves the right to review each return or refund request according to the conditions of this policy.